The Satisfaction Level of UniMAP Rental Bus Services among Faculty of Civil Engineering and Technology Students from Various Perspectives

Abstract

This paper analyze the level of satisfaction of Faculty of Civil Engineering and Technology (FKTA) students with the UniMAP bus services on various perspective and explore and understand the management methods of UniMAP transportation, focusing on identifying strengths, weaknesses, and areas for improvement and identify the problems that students are facing and suggestions to be present to the University management to further improve efficiency in the transport management system. A questionnaire was used to collect data on student satisfaction, analyzed using SPSS. Additionally, interviews with rental bus service management provided insights into routes, costs, and services as a support for more understanding on UniMAP Transportation Unit. The findings indicate that while students are partially satisfied with punctuality, safety, and facilities, they are dissatisfied with delays and overcrowding. Recommendations include rescheduling bus timings, improving bus stop facilities, increasing comfort at bus stops, prioritizing safety, and implementing a more effective communication and reporting system. This will ensure a more reliable and satisfying experience for all students.